事情是这样子的：
 
    这个单子的量不大，总金额：6750美金。
 
    由于我们做这个行业很久了，客户也是这方面的制造商，大家都对产品很熟悉。这是我们的第一次合作。到目前为止，她还有两个单子在我们公司做（一个快要交货了，还有一个确认了）。这第一次合作的货已经运到了，问题也就来了：

    货物损坏了。

    这是由于包装损坏。

    由于一开始我们大家都没有协商要怎么包装，我们公司也是第一次做这种新产品，所以才会出现这个问题。

    首先：客户问我们怎么解决。

    我们老板说：应该坏掉的不大，最多是200PCS，我们愿意重新生产给对方。

    我叫客户检查一下量有多少。客户很满意我们的做法。

    现在：客户告知我们：所有的货都坏了。

    我们老板说，不可能，客户可能夸大了。而且，包装问题一开始没有讲好，客户也有责任。希望客户能向她的客户说明，给我们一个折扣，要不就真的很惨啊，因为，客户的意思是我们还要付运费。

    于是我就写了以下这封信：

    Dear *****,

    Really a big shock for us!!! I think you too. Really can't believe. My god! We think the goods may damage one part, but not all. We can't accept: all of the bags are all damaged. This is really very very very hard to accept. I think if you too. How could it be? My gosh!

    Finally, Our boss & manager, me, checked the rest goods of Arendonk in our warehouse, and we find the problem is not so serious. (The rest were packed in such way & in the carton). Anyway, your information really shocked us.

    Would you mind send us more detail pictures to us? Thanks a lot.

    Well, in fact, as you found, the quality of the bags are good. The problem, The only problem IT IS BECAUSE OF THE PACKING. But, as you know, both of us did not talk with each other about the packing at beginning. You & me. You did not indicate such thing, and us too. Nobody could forecast this problem will happen. As you know, we have packed the goods in this way for several times. And, NOBODY showed us such problem before.

    This is really a big Surprise!

    As you know, we are a manufacturer, when we manufacture the goods, we need to buy the material, and the cost of printing, workers' salary and etc., if we produce the goods again, we will get a huge loss. As you see: the goods, the worker's salary, the freight charge, time(It takes about 1 month from here to your company), and etc. fee. Would you please do us a favour: to talk with you customer to see if there any other solution. Say: a discount.

    Well, we think, in the future cooperation, it will be better for us to indicate the packing way first, or it will cost such unwanted loss for both us.